DESIGN AND IMPLEMENTATION OF AN AUTOMATED HOTEL RESERVATION MANAGEMENT SYSTEM

CHAPTER ONE
1.1       INTRODUCTION
The hotel trade is a fascinating one, because of its vitality and variety, which is display with enthusiasm and devotion.  In fact, it is one of the few human activities that provides services, comfort, rest and joie devivre – the essential concept of the hotel trade.The spirit of service in the fullest sense of the world personal attention, consideration, courtesy and kindness should thus from the basis of all hostel management and staff, it would be possible for those who pay to be served and those who are paid to serve, to live harmoniously together.The aesthetic features of any hotel determines the caliber of its customers therefore, there is the need for the hotel to posses luxurious rooms and adequate facilities that will make the customers to feel at home and be “spoilt” a little.
1.2       STATEMENT OF THE PROBLEM
In hostel reservation the problem that is mainly encountered is the gathering of information.  The following questions need to be considered when starting out the problem.-              
Can the use of manual operation be more efficient during booking of a room?-              
Can the manual operation be able to reach operation standards of the hotel management in terms of speed and/or when there is increase in demand?-              
Can it be able to detect any efficiency such as fraudulent activity by the staff and give proper account of the daily transaction?
1.3       PURPOSE OF STUDY
With the application of computer in hotel reservation, the following can be achieved.
EFFICIENCY:  There is constant information about the different operations carried out thus increasing competence.
SPEED:  There is quick, prompt and an increase in the rate of progress of the operational standard of the organization.
ACCOUNTABILITY:  Fraudulent activities are eliminated and the correct billing if each customer is do hereby providing a security check.
1.4       AIMS AND OBJECTIVES
The primary aim of introducing computers is to provide efficiency in producing timely information and ensuring proper billing mechanism.  Other objectives include;             
To provide a faster way of accessing customers’ information when required. 
To reduce the various types of errors encountered during the collection of customers’ information. 
For proper presentation of information to the management for an effective decision-making.
To ensure that there is document integrity having considered the flow and growth of information.
1.5       SCOPE OF THE STUDY
The program of this project is brut (that is, customized) to handle room reservation and invoicing which is done for checking in and out.  This operation is performed by the staff (may be, a receptionist) who attends to customers’ booking and requests.